Privacy Policy

Purge Pros (“Purge Pros,” “we,” “our,” or “us”) is committed to handling customer and website-visitor information responsibly. This policy applies to the Purge Pros website, quote experience, customer communications, customer portal, and service operations.

Third-party websites and services may have their own privacy policies. This policy does not control an independent third party’s practices.

The information collected depends on how you interact with Purge Pros.

• Contact information: Name, email address, phone number, preferred contact method, and communication-consent records.
• Property and service information: Service address, ZIP code, gate or access instructions, yard size, selected cleanup areas, condition or last-cleaned timing, requested frequency, route-review details, service history, and special instructions.
• Pet information: Dog count and safety-related behavioral or access notes supplied by the customer.
• Quote and transaction information: Displayed plan, quoted or estimated pricing, promotion eligibility, service-request status, billing records, and payment status. Full card details are handled through the payment/customer-management provider and are not collected by the public quote widget.
• Communications: Messages, questions, call or text history, email activity, customer-service notes, and responses.
• Service documentation: Arrival and completion records, gate photos, property-access photos, timestamps, route information, and quality-control notes.
• Website and device information: IP address, browser and device type, pages or features viewed, referring source, advertising identifiers, cookie or similar technology data, and website interaction or conversion events.

Information may be collected through the following sources:

• Directly from you: When you check a ZIP, build a quote, submit a request, ask a question, call, text, email, create an account, provide access instructions, or update service details.
• During service: When technicians and business systems record arrival, completion, gate status, service notes, photos, and billing status.
• Automatically: Through cookies, pixels, analytics tags, server logs, and similar website technologies.
• Service providers: From platforms that support customer management, communications, payments, address validation, analytics, advertising measurement, and website security.

Purge Pros may use information for legitimate service and business purposes, including to:

• Provide quotes and service: Check potential service areas, calculate or review prices, evaluate route fit, schedule approved service, perform cleanup, and follow property instructions.
• Communicate: Respond to questions; send quote, route, arrival, schedule, weather, payment, completion, and account messages; and provide customer support.
• Process payments: Create secure payment requests, maintain billing records, process authorized charges, address declined payments, and issue receipts or approved refunds.
• Document and improve operations: Verify service completion, protect gate and property safety, optimize routes, train personnel, maintain quality, and investigate service issues.
• Measure website and advertising performance: Understand website usage, attribute requests or conversions, reduce duplicate reporting, improve campaigns, and evaluate marketing effectiveness.
• Protect Purge Pros and others: Detect abuse or fraud, secure systems, enforce agreements, maintain records, comply with law, and protect rights, property, customers, personnel, and pets.

Purge Pros does not sell customer information for money. Information may be disclosed when reasonably necessary for the purposes described in this policy.

• Operational service providers: Website and hosting providers, customer relationship and workflow platforms, communications providers, address and map providers, payment processors, customer/job-management platforms, analytics providers, advertising measurement providers, security providers, and professional advisers.
• Advertising and analytics: Limited website events, device data, and identifiers may be provided to Google, Meta, or similar services to measure advertising and website performance. Where supported, contact identifiers used for server-side conversion measurement are normalized and hashed before transmission.
• Legal and safety reasons: Information may be disclosed to comply with law or legal process, investigate misuse, collect amounts owed, enforce agreements, or protect rights, property, safety, customers, personnel, and animals.
• Business transfer: Information may be transferred as part of a merger, financing, acquisition, sale, restructuring, or transfer of business assets, subject to appropriate confidentiality and legal requirements.

Purge Pros uses contact information and communication preferences to provide requested quote and service communications.

• Service and quote messages: Messages may include quote copies, responses to questions, route-review updates, appointment or weather information, on-my-way alerts, payment notices, completion confirmations, and customer-service follow-up.
• Consent: When Text is selected as the preferred method, the quote experience requires permission for the service and quote messages necessary to communicate through that channel.
• Marketing messages: Promotional or marketing texts are sent only when Purge Pros has an appropriate separate basis or consent. Consent to marketing messages is not a condition of purchasing service.
• Opting out: Reply STOP to opt out of text messages or HELP for help. Message and data rates may apply. Email recipients may use an available unsubscribe link or contact Purge Pros.
• Mobile-data restriction: Mobile information and SMS opt-in or consent records are not sold or shared with third parties or affiliates for their own marketing or promotional purposes. They may be disclosed to vendors that help Purge Pros deliver and support requested communications.

After route or service approval, Purge Pros may send a secure card-request or customer-portal link through its customer/job-management provider.

• Payment processing: Payment-card information is submitted to and processed by the applicable payment provider. Purge Pros receives transaction, authorization, card-status, and limited account details rather than the complete card number through the public quote experience.
• Portal security: Customers are responsible for protecting portal credentials and notifying Purge Pros promptly about suspected unauthorized access.
• Accurate account information: Customers should keep contact, billing, property-access, and pet-safety information current.

The website may use cookies, pixels, local storage, server-side event reporting, and similar technologies to operate the site, remember low-risk quote progress, understand traffic, measure advertising, and prevent duplicate conversion reporting.

• Analytics: These technologies may record page views, referring sources, device or browser information, approximate location derived from IP address, and interactions with website features.
• Advertising measurement: Google Ads, Google Analytics, Meta Pixel, Meta Conversions API, or similar tools may receive eligible website or accepted-request events to measure campaign performance.
• Quote-progress storage: The quote experience may store low-risk plan selections in the browser to preserve progress. It is designed not to persist contact details in that local progress storage.
• Browser controls: Browser settings may allow you to block or delete cookies, although doing so can affect website functionality and measurement.

Purge Pros may create photographs and records needed to document access, gate security, property conditions, and service completion.

• Permitted use: Photos may be used for service verification, customer communication, quality assurance, dispute resolution, safety, training, or internal operational records.
• Customer access: Gate or completion documentation may be sent or made available to the customer associated with the service address.
• Marketing use: Purge Pros will not intentionally use an identifiable customer, person, private document, or sensitive property detail in marketing without an appropriate permission or other lawful basis.

Purge Pros uses reasonable administrative, technical, and physical safeguards appropriate to the nature of the information. No internet transmission or storage system can be guaranteed completely secure.

• Transmission and access: Sensitive workflows use encrypted transmission where supported, and business systems are limited to personnel and providers with an operational need for access.
• Retention: Information is retained for as long as reasonably necessary to provide service, maintain records, resolve disputes, enforce agreements, meet tax or legal obligations, protect safety, and support legitimate business operations.
• Deletion and de-identification: When information is no longer reasonably needed, Purge Pros may delete, aggregate, or de-identify it, subject to technical, contractual, backup, and legal limitations.

Subject to applicable law and reasonable verification, you may contact Purge Pros to:

• Access or review: Request information about the personal information Purge Pros maintains about you.
• Correct: Request correction of inaccurate contact, property, pet, or account information.
• Delete: Request deletion of information, subject to legal, safety, billing, dispute, contract, backup, and operational recordkeeping limitations.
• Communication preferences: Change a preferred contact method or opt out of non-essential communications.
• Advertising controls: Use browser, device, or platform privacy settings to limit certain cookie-based or advertising activity where available.

Purge Pros services and website are intended for adults arranging property services. Purge Pros does not knowingly collect personal information directly from children under 13. Contact Purge Pros if you believe a child provided personal information without appropriate authorization.

Purge Pros may update this Privacy Policy as services, technology, vendors, or legal requirements change. The revision date at the top identifies the latest published version. Material changes may also be communicated through the website, email, text, portal, or another reasonable method.

Contact Purge Pros with privacy questions, communication-preference requests, or requests relating to your information. Purge Pros may request reasonable information to verify the request and protect customer records.