Privacy Policy for Purge Pros

Last Updated: May 16, 2024

1. Introduction

Purge Pros (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our pet waste removal services.

2. Information We Collect

Personal Information: Name and contact information (email, phone number), service address, gate or property access instructions, and billing and payment details.
Pet Information: Number of pets, breeds, and any relevant behavioral notes to ensure service safety and effectiveness.
Service Information: Your service schedule, specific preferences, service history, and any special instructions you provide.
Technical Information: If you use a customer portal or website, we may collect usage data, device information for notifications, and communication preferences.

3. How We Use Your Information

Service Delivery: To schedule and perform pet waste removal services, process payments, maintain billing records, and communicate with you about your service schedule.
Communication: To send service notifications and updates, post-service confirmations, respond to your inquiries, and share important information related to your account.
Service Improvement: To optimize our service routes, analyze service effectiveness, and enhance the overall customer experience.
Documentation: To document service completion with photos for quality assurance and verification.

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only in the following circumstances:

Service Providers: With third-party vendors who perform services on our behalf, such as payment processors or communication platforms (e.g., for sending SMS notifications).
Legal Requirements: When required to do so by law, in response to a subpoena or legal process, or to protect our rights, property, or safety.

5. Data Security

We implement reasonable security measures to protect your information. These measures include:

Security Measures: Using encrypted data transmission (SSL) for sensitive information and securing access to our internal systems.
Data Retention: We retain your personal and service information for as long as your account is active and as required by law. Photos taken for service verification are kept for a limited time for quality control and then securely deleted.

6. Customer Portal Privacy

Portal Security: Access to your online account is protected by secure login credentials. All payment processing through the portal is encrypted.
User Responsibilities: You are responsible for maintaining the confidentiality of your login credentials. Please notify us immediately of any unauthorized access to your account and ensure your contact information is current.

7. Communications & Notifications

Service Notifications: We may provide service notifications via email or text message, such as arrival alerts, service completion confirmations, or schedule change updates.
Opt-Out Rights: You can manage your notification preferences within your customer account or by contacting us directly. You may opt out of non-essential communications.

8. Photo Documentation

Photo Usage: We may take photos to document that a service has been completed, to note any property access issues (e.g., a locked gate), or for internal quality control.
Photo Privacy: Photos are used for internal purposes only, are stored securely, and are accessible only to authorized personnel.

9. Your Rights

You have the right to:

Access and review the personal information we have collected.
Request corrections to any inaccurate information.
Request the deletion of your personal data, subject to legal and contractual restrictions.
Opt out of specific communications.