Terms of Service for Purge Pros

Last Updated: October 07, 2025

1. Introduction

Welcome to Purge Pros’ Terms of Service. This document outlines the terms and conditions for using our pet waste removal services. By engaging our services, you agree to these terms.

2. Service Description

Service Options: We offer twice-weekly, weekly, bi-weekly, and one-time cleanup services.
Service Area: Service is provided in Indianapolis and surrounding counties.
Operation: We operate year-round, including during winter months, though weather may impact scheduling.
No Contracts: We do not require long-term contracts for residential services.
Waste Removal: We completely remove all collected pet waste from your property and dispose of it properly.

3. Payment Terms

Residential Services: Services are typically billed on a per visit basis, after job completion. For those paying Monthly or Quarterly; charges will post after completion of the first service of the new month / quarter. Payments can be made securely through our online customer portal using all major credit cards.
Commercial Services: We provide custom proposals tailored to the needs of commercial properties. Flexible billing arrangements are available.

4. Communications & Notifications

We keep you informed about your service through various channels:

Service Notifications: You may receive arrival notifications via text, post-service confirmation emails, and other schedule updates or reminders.
Gate Security: If applicable, we may send a photo to confirm your gate has been secured after our service.
Opt-Out: You may opt-out of non-essential communications through your customer portal or by contacting us.

5. Property Access & Safety

Property Access: You must ensure our technicians have safe and clear access to the service areas on your scheduled service day.
Pet Interaction: We are happy to work with friendly, non-aggressive dogs present. However, if any dog displays aggressive behavior, our technician will leave the premises, and the service will be rescheduled or skipped. You must inform us of any changes in your pet’s behavior.
Safety Measures: Our equipment is sanitized with veterinary-grade disinfectant between properties to prevent the spread of germs.

6. Additional Services

We may offer additional services subject to availability and separate pricing. These may include:

Deodorizing and sanitizing treatments for outdoor areas.
Other yard and pet-related services.

Advance scheduling is required, and additional fees apply.

7. Scheduling & Availability

Flexible Scheduling: We offer flexible scheduling options to meet your needs.
Schedule Changes: We require at least 24 hours' notice for any service cancellations or rescheduling requests.
Holidays: Our service schedule may be adjusted for major holidays. We will provide advance notice of any changes.

8. Customer Portal

Features: Our secure customer portal allows you to manage your schedule, process payments, view service history, and update communication preferences.
Security: You are responsible for maintaining the confidentiality of your login credentials and for notifying us immediately of any unauthorized account access.

9. Privacy & Security

We are committed to protecting your personal information. Our data collection and usage practices are detailed in our Privacy Policy.

10. Text Message Policy

By providing your phone number, you consent to receive text messages from us regarding your service. Standard message and data rates may apply. You can opt out of receiving text messages at any time by replying "STOP" or contacting us directly.

11. Environmental Compliance

Waste Disposal: All collected pet waste is handled as hazardous material and disposed of in compliance with local environmental regulations, typically through licensed waste management facilities.
Eco-Friendly Practices: We strive to use sustainable and eco-friendly products where possible.