Purge Pros - Terms of Service

Last Updated: November 2, 2025

1. Introduction & Agreement

Welcome to Purge Pros. These Terms of Service ("ToS") govern your use of our pet waste removal services. By signing up for our services, you (the "Client") agree to be bound by these terms. This document is a binding agreement. Please read it carefully.

2. Service Tiers & Scope of Work

We offer several service plans. The scope of work is strictly defined by your plan.

"Pristine-PLUS" (Twice-Weekly) & "Pristine-Clean" (Weekly) Plans: These are our "Grand Slam" subscription plans. They include pet waste removal, full property coverage (front, back, sides), seasonal deodorizer, seasonal WYSI Wash sanitizer, and complete waste haul-away.
"Bi-Weekly Reset" Plan: This is a maintenance-only subscription. It includes pet waste removal only.
- Waste Disposal: On this plan, waste is NOT hauled away. All waste will be securely bagged, sealed, and placed in the Client's on-site trash receptacle.
- Add-Ons: This plan does NOT include deodorizer or WYSI Wash sanitizer.
"Initial Yard Reset" (One-Time Service): This is our heavy-duty, first-time cleanup service, priced separately. This service is included for FREE as a sign-up bonus for all new subscription clients.

3. Payment Terms (The "Anniversary" Model)

This is the core of our agreement. We have built our business to be 100% automated, subscription-based, and cash-flow positive.

Mandatory Card on File: A secure, valid credit/debit card must be placed on file in our secure payment portal (Stripe) before any service can be scheduled. This includes the scheduling of your FREE "Initial Yard Reset." This is non-negotiable and qualifies you as a Client.
No Contracts: We do not require long-term contracts. You may cancel your service at any time.
Payment Upfront: All service plans (Monthly, Quarterly, Annual) are 100% pre-paid subscriptions. We do not offer "pay-per-visit" billing.
Billing Start Date (Your "Anniversary"): Your billing cycle begins on the date of your first scheduled service visit, not your sign-up date.
Automatic Renewal: Your subscription will automatically renew on your "Anniversary" date (e.g., monthly on the 17th, or annually on November 29th) using the card on file.
Failed Payments: If your card fails, our system will retry. If payment is not secured within 3 days, service will be paused, and a $10.00 Late Fee will be applied to your account. If an account is more than 30 days past due, it will be turned over to a collections agency.

4. Client Responsibilities & Site Conditions

Our ability to provide our "Grand Slam" service depends on your partnership.

Property Access: Client must ensure our technicians have clear and safe access to all service areas. All gates must be unlocked on your service day. If we cannot access your yard due to a locked gate, the service will be skipped, and the visit will be forfeited.
Aggressive Dogs: We love dogs. However, for our technicians' safety, we will not enter a yard with an unattended, aggressive, or overly protective dog. If we cannot enter due to a dog, the service will be skipped, and the visit will be forfeited.
Obstructions & Yard Maintenance: If we can't see it, we can't scoop it.
- Our pricing is based on a maintained yard. The Client is responsible for keeping the lawn mowed, leaves raked, and debris cleared.
- If our technician arrives and the lawn is overgrown (over 6 inches), covered in leaves, or has excessive debris/trash, we will service the yard to the best of our ability. You will be notified, and a $10.00 "Obstruction Fee" will be added to your account for the extra time and difficulty.
- Trampolines & Yard Furniture: We will not move or attempt to work under large items like trampolines or heavy patio furniture. The Client is responsible for ensuring these areas are cleared prior to our arrival if they wish to have them serviced. Our technicians will scoop what they can safely access.

5. Service Skips, Reschedules & Vacations (Our "Fair Use" Policy)

Our subscription pricing is based on the continuous maintenance of your yard. When you skip a service, our workload doubles on the next visit.

Notice: We require a minimum of 48 hours' notice to skip or reschedule a visit.
Our "Skip" Allowance:
- Weekly / Twice-Weekly Clients: You are allowed one (1) service skip per calendar quarter (e.g., Jan-Mar) at no penalty.
- Bi-Weekly "Reset" Clients: You are allowed one (1) service skip per calendar quarter.
The "Reset Fee" (The Consequence for Abuse):
- If you skip more than your allotted amount in a quarter, or if you skip a bi-weekly visit (resulting in 4+ weeks of waste), your subscription price no longer covers the work.
- Your next scheduled visit will be converted to an "Initial Yard Reset" and you will be charged a one-time "Reset Fee" starting at $49.99 (in addition to your normal subscription) to cover the excessive labor, time, and waste volume.
- This is non-negotiable. This fee protects our time and our ability to maintain our routes.

6. Weather, Holidays, & Service Delays

Weather: We are an all-weather service. We work in rain, snow, and cold. However, we will pause service for severe, hazardous weather (lightning, flooding, high winds, or sub-10°F temperatures).
Weather Delays: If service is skipped due to weather, we will do our best to reschedule for the following day or two. If we cannot, we will clear all accumulated waste on your next scheduled visit at no extra charge.
Holidays: We do not provide service on the following holidays: New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, and Christmas Day. If your service day falls on one of these, we will shift your schedule one day before or after that week.

7. Communications & Customer Portal

Notifications: You will receive automated notifications (text or email) when we are on our way, and a service completion notice (with a photo of your secured gate) when we are finished.
Customer Portal: Your secure portal (powered by Housecall Pro) is where you can view your service history, schedule, and photos.
Payment Portal: Your billing (powered by Stripe) is managed separately via the secure Stripe Customer Portal, where you can update your card on file at any time.

8. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will provide reasonable notice of any significant changes, typically by posting the new Terms on our website and updating the "Last Updated" date. Your continued use of our service after any such changes constitutes your acceptance of the new Terms of Service.