Terms & Conditions

Purge Pros provides professional pet waste removal through recurring route service and one-time cleanup service.

• Recurring plans: Customers receive a lower per-visit maintenance rate in exchange for a consistent approved place on a Purge Pros route.
• One-time cleanups: One-time service is a premium, on-demand cleanup with no recurring-service commitment.
• Service approval: Submitting a request does not guarantee an appointment. The address, scope, route capacity, and service date must be approved before service is confirmed.

The initial scoop clears accumulated dog poop before ongoing maintenance begins. A returning customer may also need a catch-up cleanup after a service gap.

• Standard initial/restart price: Your quoted or verified recurring visit rate includes the first 30 minutes. Time beyond 30 minutes is billed at $1 per actual additional minute. This is the total pricing basis for that cleanup; a second recurring visit charge is not added.
• New-customer offer: When the introductory offer is approved, your entire first cleanup costs only your quoted recurring visit rate. All additional cleanup time is included, even beyond 30 minutes. See the promotion details below.
• Scope and approval: Pricing depends on accurate dog count and requested outdoor service area, including patio or concrete areas needing scooping. Custom scope and any revised quote must be explained and agreed before service. Built-up poop alone does not create an extra-time charge on an approved promotional first cleanup.
• Following scheduled visits: Ordinary recurring maintenance stays at the agreed visit rate regardless of time spent. There is no recurring time surcharge.
• Returning customers: Introductory offers do not repeat. We review service history, the existing account rate and any needed catch-up work, and explain the base rate, additional-time rate and payment timing before you approve a restart. A service gap alone does not create a cancellation penalty. Previously accepted customer offers will be honored.

One-time cleanup is priced separately from recurring maintenance because it requires a dedicated trip and an unknown amount of accumulated work.

• Base deposit: $89.99 covers the first 30 minutes and is charged when your on-the-way ETA text is sent. It is credited toward the cleanup total, not charged again afterward.
• Additional labor: Time beyond the first 30 minutes is billed after completion at $1 per actual additional minute. The final total depends on cleanup time.
• Promotional exclusions: One-time cleanups are not eligible for recurring-service promotions, waived initial-cleanup offers, or recurring maintenance discounts unless an offer expressly states otherwise.

Initial scoop surcharge waived: New recurring customers pay their quoted regular visit price for the entire first cleanup, including built-up poop. The first cleanup is not a free visit.

• Eligibility: One introductory offer per customer/household for new recurring service. One-time cleanups are excluded. We confirm service history and any custom scope before booking; returning-customer and new-occupant questions receive team review.
• What is waived: Without the offer, an initial cleanup includes 30 minutes at the quoted visit rate, then $1 per additional minute. The promotion waives that additional-time surcharge in full.
• Example savings: A 60-minute initial cleanup normally costs your visit rate + $30. With this offer, you pay only your visit rate, saving $30. Actual savings are $1 for each minute beyond 30. A cleanup taking 30 minutes or less has no time surcharge to waive; no fixed saving is guaranteed.
• No minimum or cancellation penalty: No minimum number of visits is required. There is no cancellation fee, retroactive initial-cleanup charge or repayment of the waived surcharge when you cancel. Charges for service already provided remain due.
• Following visits: Scheduled recurring maintenance stays at your quoted visit rate, with no time surcharge.

Purge Pros uses automated per-visit billing to keep recurring service predictable and reduce administrative delays.

• Card on file: A valid credit or debit card is required before service is activated.
• Charge timing: The recurring visit price, initial/restart base or $89.99 one-time base deposit is charged when your on-the-way ETA text is sent. For standard initial/restart and one-time cleanups, time beyond 30 minutes is invoiced after completion at $1 per actual additional minute. The base is credited toward the final total and never charged twice. Approved promotional first cleanups and ordinary scheduled recurring visits have no additional-time charge. The applicable rate and payment timing are explained before you approve service.
• Declined payment: If a charge fails while the technician is en route, Purge Pros will attempt to contact the customer. If payment is not resolved before arrival, the visit may be skipped, service may be paused, and a $10 trip fee may apply.
• Outstanding balances: Service may remain paused until outstanding balances and any applicable fees are paid.

Recurring maintenance pricing assumes the normal amount of waste produced between approved visits. Skipping service while dogs remain home can materially increase the work required at the next visit.

• Vacation skip: When dogs will be boarded or away, notify Purge Pros at least 24 hours in advance. The visit may be paused without charge because waste will not continue accumulating.
• Purge Pros weather cancellation: When Purge Pros cancels because of unsafe weather—including lightning, flooding, or extreme cold—the customer is not charged. Purge Pros will try to reschedule or address the additional accumulation at the next scheduled visit without an extra accumulation charge.
• Customer convenience skip: When dogs remain home, twice-weekly customers may take no more than two consecutive convenience skips, weekly customers no more than one, and every-other-week customers may not take a convenience skip at the maintenance rate.
• Reset pricing: If those limits are exceeded and catch-up work is needed, we may quote an initial/reset cleanup at your verified recurring visit rate for the first 30 minutes, then $1 per additional minute. This replaces the maintenance charge for that visit. We explain the rates and ETA/post-cleanup billing timing and obtain your agreement before scheduling. A longer-than-usual ordinary recurring visit is not automatically reclassified as a reset.
• Rescheduling request: Text or call the office at least 48 hours in advance. Purge Pros will attempt to move the service within the route week but cannot guarantee an alternate day.

When available, sanitizing or deodorizing service may use WYSIWash or another product selected by Purge Pros and applied according to product instructions and service conditions.

• Temperature: Spray-based treatment is generally offered only when the temperature is above 50°F (10°C).
• Water access: A functioning exterior water spigot must be available unless Purge Pros confirms a different arrangement.
• Weather or temperature cancellation: If conditions prevent application, the customer will not be charged for an add-on that is not performed.

Customers must provide safe, lawful, and reasonably clear access to every approved service area.

• Ground visibility: Tall grass, heavy leaf cover, snow, standing water, debris, or other obstructions may prevent complete visibility. Purge Pros will remove the waste reasonably visible and accessible under the conditions.
• Obstruction fee: A $10 obstruction fee may apply when avoidable conditions—such as grass over six inches or heavy debris—materially increase service time.
• Locked or inaccessible gate: If Purge Pros cannot enter the approved service area, the visit may be skipped and charged because route time and travel were reserved.
• Pet safety: Dogs must be secured or managed according to the agreed service instructions. Purge Pros may decline entry when a person or animal presents a safety concern.
• Accurate instructions: The customer is responsible for keeping access codes, gate instructions, hazard information, and pet-behavior notes current.

Purge Pros stands behind completed service and asks customers to provide a reasonable opportunity to inspect and correct reported work.

• Notice: Report a service concern and provide a photo, when practical, within 24 hours of the visit.
• Correction: Purge Pros will make reasonable efforts to return and re-clean the affected approved service area without an additional service charge.
• Refund: If the reported issue cannot be corrected after Purge Pros is given an opportunity to re-clean, Purge Pros may refund the affected visit. Refunds are not issued before the correction opportunity.

Purge Pros may pause or adjust routes for New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas, and other announced closures.

Customers are not charged for a holiday cancellation initiated by Purge Pros. Service may be rescheduled or resumed on the next approved route date.

Purge Pros may update these terms, service policies, route availability, or pricing as operational and business conditions change.

• Advance notice: Purge Pros will provide notice by email, text, customer portal, website posting, or another reasonable method before a material rate change takes effect.
• Continued service: Continued use of service after the effective date of an update constitutes acceptance of the updated terms.
• Ending service: A customer who does not accept an update may cancel future recurring service, without a cancellation fee or repayment of the waived initial scoop surcharge. Charges for service already provided remain due.

Questions about these terms, a charge, or a service policy should be directed to Purge Pros using the contact information below.