Terms & Conditions

Purge Pros provides professional pet waste removal through recurring route service and one-time cleanup service.

• Recurring plans: Customers receive a lower per-visit maintenance rate in exchange for a consistent approved place on a Purge Pros route.
• One-time cleanups: One-time service is a premium, on-demand cleanup with no recurring-service commitment.
• Service approval: Submitting a request does not guarantee an appointment. The address, scope, route capacity, and service date must be approved before service is confirmed.

The first cleanup clears accumulated dog poop before ongoing maintenance begins. A returning customer may also need a restart cleanup after a service gap.

• First cleanup for new recurring customers: There is no start-up fee. Your first cleanup is billed at your quoted recurring visit rate and includes up to 120 minutes of cleanup time. This is the total pricing basis for that cleanup; a second recurring visit charge is not added. See the first-cleanup details below.
• Restart cleanup: A restart cleanup is a separately agreed catch-up visit for a returning customer or after skipped visits under Section 06. Your verified recurring visit rate includes the first 30 minutes. Time beyond 30 minutes is billed at $1 per actual additional minute. This is the total pricing basis for that cleanup; a second recurring visit charge is not added.
• First cleanups likely to exceed 120 minutes: If a first cleanup appears likely to need more than 120 minutes, we tell you before work starts and agree the additional time with you first. Agreed additional time is billed at $1 per actual additional minute. No additional-time charge is billed without your agreement.
• Scope and approval: Pricing depends on accurate dog count and requested outdoor service area, including patio or concrete areas needing scooping. Custom scope and any revised quote must be explained and agreed before service. Built-up poop alone does not create an additional-time charge within the 120 minutes included in a new recurring customer's first cleanup.
• Following scheduled visits: Ordinary recurring maintenance stays at the agreed visit rate regardless of time spent. Scheduled recurring maintenance visits are never billed by the minute.
• Returning customers: The no-start-up-fee first cleanup applies once per customer/household and does not repeat. We review service history, the existing account rate and any needed catch-up work, and explain the base rate, additional-time rate and payment timing before you approve a restart. A service gap alone does not create a cancellation penalty. First-cleanup terms a customer accepted before these Terms were updated will be honored.

One-time cleanup is priced separately from recurring maintenance because it requires a dedicated trip and an unknown amount of accumulated work.

• Base deposit: $89.99 covers the first 30 minutes and is charged when your on-the-way ETA text is sent. It is credited toward the cleanup total, not charged again afterward.
• Additional labor: Time beyond the first 30 minutes is billed after completion at $1 per actual additional minute. The final total depends on cleanup time.
• Recurring-service terms do not apply: The no-start-up-fee first cleanup and recurring maintenance rates are for recurring service. A one-time cleanup is priced as stated in this section unless Purge Pros expressly states otherwise.

No start-up fee: New recurring customers pay their quoted regular visit price for the first cleanup, including built-up poop, with up to 120 minutes of cleanup time included. The first cleanup is not a free visit.

• Eligibility: Once per customer/household, for new recurring service. One-time cleanups are excluded. We confirm service history and any custom scope before booking; returning-customer and new-occupant questions receive team review.
• What is included: Up to 120 minutes of cleanup time at the quoted visit rate. No start-up fee and no first-visit fee is added.
• Beyond 120 minutes: If a first cleanup appears likely to need more than 120 minutes, we tell you before work starts and agree the additional time with you first, at $1 per actual additional minute. Nothing additional is billed without your agreement.
• No minimum or cancellation penalty: No minimum number of visits is required. There is no cancellation fee, retroactive first-cleanup charge or repayment of any amount when you cancel. Charges for service already provided remain due.
• Following visits: Scheduled recurring maintenance stays at your quoted visit rate and is never billed by the minute. A separately quoted restart cleanup after skipped visits is covered in Section 06.

Purge Pros uses automated per-visit billing to keep recurring service predictable and reduce administrative delays.

• Card on file: A valid credit or debit card is required before service is activated.
• Charge timing: The recurring visit price, first-cleanup or restart base, or $89.99 one-time base deposit is charged when we text that we are on the way. A restart includes a restart after skipped visits under Section 06. For restart and one-time cleanups, time beyond 30 minutes is invoiced after completion at $1 per actual additional minute. For a new recurring customer's first cleanup, only additional time beyond 120 minutes that you agreed to before work started is invoiced after completion, at $1 per actual additional minute. The base is credited toward the final total and never charged twice. Ordinary scheduled recurring visits have no additional-time charge. The applicable rate and payment timing are explained before you approve service.
• If we cannot complete the visit: If we cannot complete a visit after that charge, we tell you right away and normally start your refund the same day. How quickly it shows on your card depends on your bank. The exception is a visit missed because your household keeps leaving the gate locked. We talk with you and give leeway within reason. If the problem continues, we may charge for the missed visit, and we will always tell you first.
• Declined payment: If a charge fails while the technician is en route, Purge Pros will attempt to contact the customer. If payment is not resolved before arrival, the visit may be skipped, service may be paused, and a $10 trip fee may apply.
• Outstanding balances: Service may remain paused until outstanding balances and any applicable fees are paid.

Recurring maintenance pricing assumes the normal amount of waste produced between approved visits. Skipping service while dogs remain home can materially increase the work required at the next visit.

• Vacation skip: When dogs will be boarded or away, notify Purge Pros at least 24 hours in advance. The visit may be paused without charge because waste will not continue accumulating.
• Purge Pros weather cancellation: When Purge Pros cancels because of unsafe weather, including lightning, flooding, or extreme cold, the customer is not charged. Purge Pros will try to reschedule or address the additional accumulation at the next scheduled visit without an extra accumulation charge.
• Customer convenience skip: When dogs remain home, twice-weekly customers may take no more than two consecutive convenience skips, weekly customers no more than one, and every-other-week customers may not take a convenience skip at the maintenance rate. For every-other-week service, even one convenience skip can lead to a quoted restart cleanup if catch-up work is needed.
• Restart cleanup after skipped visits: If you take more convenience skips than allowed above while your dogs remain home, and catch-up work is needed, we may quote the next visit as a restart cleanup instead of an ordinary recurring visit. Your verified recurring visit rate covers the first 30 minutes. Time beyond 30 minutes is invoiced after completion at $1 per actual additional minute. This replaces the maintenance charge for that visit; it is not added to it. We explain the price and payment timing and get your agreement before scheduling the restart cleanup. An ordinary recurring visit that takes longer than usual is not a restart cleanup and stays at the agreed visit rate. Ordinary recurring visits after a restart cleanup return to the agreed visit rate and are not billed by the minute.
• Rescheduling request: Text or call the office at least 48 hours in advance. Purge Pros will attempt to move the service within the route week but cannot guarantee an alternate day.

When available, sanitizing or deodorizing service may use WYSIWash or another product selected by Purge Pros and applied according to product instructions and service conditions.

• Temperature: Spray-based treatment is generally offered only when the temperature is above 50°F (10°C).
• Water access: A functioning exterior water spigot must be available unless Purge Pros confirms a different arrangement.
• Weather or temperature cancellation: If conditions prevent application, the customer will not be charged for an add-on that is not performed.

Customers must provide safe, lawful, and reasonably clear access to every approved service area.

• Ground visibility: Tall grass, heavy leaf cover, snow, standing water, debris, or other obstructions may prevent complete visibility. Purge Pros will remove the waste reasonably visible and accessible under the conditions.
• Obstruction fee: The recurring visit rate assumes a service area that is reasonably clear. If an avoidable condition within your control, such as grass over six inches or heavy debris, makes cleanup materially more difficult, we may add a flat $10 obstruction fee. We charge this fee no more than once per visit. This fee is for the condition. It is not calculated by the minute, and the agreed visit rate does not change. Before charging an obstruction fee, we tell you which condition led to it.
• Locked or inaccessible gate: If we cannot enter the approved service area, the visit may be skipped. We tell you right away. If the visit has already been charged, we normally start your refund the same day. How quickly it shows on your card depends on your bank. If your household keeps leaving the gate locked, we talk with you and give leeway within reason. If the problem continues, we may charge for the missed visit, and we will always tell you first.
• Pet safety: Dogs must be secured or managed according to the agreed service instructions. Purge Pros may decline entry when a person or animal presents a safety concern.
• Accurate instructions: The customer is responsible for keeping access codes, gate instructions, hazard information, and pet-behavior notes current.

Purge Pros stands behind completed service and asks customers to provide a reasonable opportunity to inspect and correct reported work.

• Notice: Report a service concern and provide a photo, when practical, within 24 hours of the visit.
• Correction: Purge Pros will make reasonable efforts to return and re-clean the affected approved service area without an additional service charge.
• Refund: If the reported issue cannot be corrected after Purge Pros is given an opportunity to re-clean, Purge Pros may refund the affected visit. For concerns about completed work, refunds are not issued before the correction opportunity. This does not delay a refund under Section 05 for a visit we could not complete after charging.

Purge Pros may pause or adjust routes for New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas, and other announced closures.

Customers are not charged for a holiday cancellation initiated by Purge Pros. Service may be rescheduled or resumed on the next approved route date.

Purge Pros may update these terms, service policies, route availability, or pricing as operational and business conditions change.

• Advance notice: Purge Pros will provide notice by email, text, customer portal, website posting, or another reasonable method before a material rate change takes effect.
• Continued service: Continued use of service after the effective date of an update constitutes acceptance of the updated terms.
• Ending service: A customer who does not accept an update may cancel future recurring service, without a cancellation fee and with nothing to repay for the first cleanup. Charges for service already provided remain due.

Questions about these terms, a charge, or a service policy should be directed to Purge Pros using the contact information below.

Text (317) 961-5865 Call (317) 961-5865[email protected]