Purge Pros - Terms of Service

Last Updated: November 25, 2025

1. Introduction & Agreement
2. Service Tiers & Scope of Work
3. Payment Terms (The "Anniversary" Model)
4. Client Responsibilities & Site Conditions
5. Service Skips, Reschedules & Vacations (Our "Fair Use" Policy)
6. Weather, Holidays, & Service Delays
7. Communications & Customer Portal
8. Changes to Terms
9. Contact Information

1. Introduction & Agreement

Welcome to Purge Pros. These Terms of Service ("ToS") govern your use of our pet waste removal services. By signing up for our services, you (the "Client") agree to be bound by these terms. This document is a binding agreement.

2. Service Tiers & Scope of Work

We offer several service plans. The scope of work is strictly defined by your plan.

"Pristine-PLUS" (Twice-Weekly) & "Pristine-Clean" (Weekly) Plans: These are our comprehensive sanitation subscriptions.
- Inclusions: Pet waste removal, full property coverage for Pristine-Plus (front, back, sides), and 100% Waste Haul-Away.
- Seasonal Protocol: Includes "Seasonal Sanitation" (Odor + Virus Elimination) activated during the operational season (typically May through October).
"Bi-Weekly Reset" Plan: This is a maintenance-only subscription.
- Scope: Pet waste removal for the Backyard Only.
- Waste Disposal: Waste is NOT hauled away. All waste will be securely bagged, sealed, and placed in the Client's on-site trash receptacle.
- Exclusions: No front yard coverage. No deodorizer/sanitizer.
- Yard+ Coverage (Add-On): Front and Side yard coverage is available as a recurring add-on (+$20/mo) for plans where it is not already included.

3. The "Initial Yard Reset" (Two Types)

We distinguish between "Subscription Resets" and "One-Time Resets".

A. The "Grand Slam" Sign-Up Bonus (For Subscribers): New subscribers receive an Initial Yard Reset at NO COST ($99.99+ Value).

The Guarantee: For active subscribers, we waive 100% of the labor fees for this initial clean, regardless of the time required to bring the yard to baseline.
Waived Setup Fee: We also waive the standard $50.00 New Client Setup Fee.

B. The "One-Time" Service (For Non-Subscribers): Clients booking a standalone One-Time Reset pay a $99.99 Deposit.

Time Limit: This deposit covers the first 30 minutes of heavy-duty labor.
Overage Rate: Any labor required beyond 30 minutes is billed automatically at $1.00 per minute to the card on file upon completion.

4. Payment Terms (The "Anniversary" Model)

We operate on a 100% automated, pre-paid subscription model.

Mandatory Card on File: Service cannot be scheduled without a valid card on file in our secure portal (Stripe).
Flat-Rate Billing: We do not charge "per visit." Your annual service cost (52 weeks) is averaged into 12 equal monthly installments. Your bill remains the same regardless of whether a month has 4 or 5 weeks.
Billing Cycle: Your subscription renews automatically on your "Anniversary Date" (the day of the month your first service occurred).
Late Fees: If payment fails and is not rectified within 3 days, service is paused and a $10.00 Late Fee applies.

5. Client Responsibilities & Site Conditions

Property Access: Gates must be unlocked on your service day. If we cannot access your yard due to a locked gate, the visit is forfeited (no refund).
Aggressive Dogs: We will not enter a yard with an unattended, aggressive dog. If entry is unsafe, the visit is forfeited.
Obstructions: You must keep the lawn mowed (under 6 inches) and free of heavy leaf debris. If the yard is unserviceable due to debris/length, we will clean what is visible, and a $10.00 "Obstruction Fee" may apply.

6. Service Skips, Reschedules & Accumulation Policy

Our pricing is based on the continuous maintenance of your yard. Policies differ based on your client status.

A. For Active Subscription Clients (Flat-Rate) Because we sell a Result (A Clean Yard) and not just "Time," we generally do not offer "skips" for credit. If you skip a week, the waste doesn't disappear—it doubles. That means our work doubles the following week.

No Refunds: Since your subscription is pre-paid, a skipped visit is not refunded. The missed service allows us to cover the double labor required on the next visit.
Vacation: Going away? Let us know! We will continue to service the yard while you are gone to ensure you come home to a pristine property.
Rescheduling: Need a day change? Text our office 48 hours in advance, and we will do our best to accommodate your schedule adjustment.

B. For Grandfathered / "Per-Visit" Clients Clients on legacy "Per-Visit" billing plans are subject to our Fair Use Skip Policy:

Skip Allowance:

Weekly / Twice-Weekly Clients: Allowed one (1) service skip per calendar quarter (e.g., Jan-Mar) at no penalty.
Bi-Weekly Clients: Allowed one (1) service skip per calendar quarter at no penalty.
The "Reset Fee" (Consequence for Abuse): If you skip more than your allotted amount, or if you skip a bi-weekly visit (resulting in 4+ weeks of waste accumulation), your per-visit price no longer covers the workload.
The Penalty: Your next scheduled visit will be converted to an "Initial Yard Reset" and charged a one-time Reset Fee starting at $49.99 (covering the first 30 mins of labor, $1/min thereafter) to account for the excessive labor and waste volume.
Note: This fee protects our time and ability to maintain fair routes.

7. Weather & Holidays

Severe Weather: We work in rain, snow, and cold. We pause operations ONLY for hazardous conditions: Lightning, Flooding, or Extreme Windchill (Sub-Zero).
Make-Ups: If weather forces a delay, we will attempt to reschedule. If we cannot, we will clear all accumulated waste on your next visit at no extra charge.
Holidays: We do not service on major holidays (New Year’s, Memorial, 4th of July, Labor, Thanksgiving, Christmas). Schedules shift one day before or after.