Dog waste removal FAQs: pricing and service
Everything to know before your first scoop.
Find answers about coverage, pricing, your first cleanup and service-day access.
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Pay per visit
No contract. No start-up fee for new recurring customers
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Route review
Your route day is confirmed by our local team
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Card setup
A secure link, sent only after route approval
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Getting started with dog waste removal
Coverage, your yard size, and what happens after you submit a service request.
How do I know whether you service my address?
Your ZIP is the second question when you build your price. If your ZIP is covered, you can continue through pricing and submit your service request.
Because recurring service is route-based, our local team still reviews the full address and current route capacity before confirming your service day. We would rather confirm a dependable route than promise a day we cannot support.
What yard size should I enter for my quote?
Estimate the total outdoor area that needs scooping, including side yards, dog runs, and patios or concrete where your dogs go. Leave out the house and areas that do not need scooping.
Pricing uses dog count, visit frequency and the requested cleanup area. If that area exceeds one acre or the work falls outside standard options, ask for a custom quote. A larger property does not automatically need a custom quote if the area needing scooping is smaller.
What happens after I request recurring service?
Submitting the form requests service; it does not instantly assign a route day. Our local team reviews your address, selected plan, and current route capacity.
After your route is approved and a service day is confirmed, we send your service details and a secure Housecall Pro card-on-file link. We contact you using the preference you chose when you built your price.
Got a ZIP? It is my second question.
Illustrative map. Coverage is decided by ZIP code, never by the map.
Is my street on the route?
Scooping Indianapolis and 25 nearby communities
Coverage is decided by ZIP code, so you find out as soon as you enter yours.
Pick your town
Your route day is confirmed after our team reviews the exact address and route capacity. The Yard Guide explains why a ZIP check is only the first step.
The money questions
Dog poop removal pricing, contracts and billing
Contracts, per-visit billing, payment, and one-time cleanup details.
Do I have to sign a long-term contract?
No. There is no minimum number of visits and no cancellation fee. You pay for completed visits, and there is nothing to pay back if you stop.
Regular scheduled visits stay at your quoted rate however long they take. After a long pause or repeated customer-requested skips, a restart cleanup may be needed: your quoted visit rate includes the first 30 minutes, then $1 per actual additional minute. We confirm any restart pricing with you before you approve anything.
How do billing and payment work?
Recurring service is pay per visit, not a flat monthly bill. After route approval, you receive a secure link to place a major credit or debit card on file.
Your card is charged when we text that we are on the way. If we cannot complete a visit after that charge, we tell you right away and start your refund the same day. How quickly it shows on your card depends on your bank. Any extra minutes are invoiced after the visit: time past 30 minutes on a restart or one-time cleanup, or extra time you agreed to before a first cleanup that needs more than two hours. What you were charged up front counts toward the total; it is not added a second time.
Regular scheduled visits are never charged by the minute. Receipts are provided electronically. We do not accept cash or checks left at the property.
Do you offer one-time cleanups?
Yes. One-time cleanup is $89.99 for the first 30 minutes, then $1 per actual additional minute. Choose One-time cleanup when you build your price to request service.
The $89.99 is charged when we text that we are on the way. Any additional time is invoiced after the visit. The $89.99 is credited toward the total, not charged again.
One-time cleanups are priced on their own, separately from recurring service.
Do you sanitize or deodorize yards?
Yes, by request. It is a spray for odor in the outdoor areas your dogs use most, applied after the waste is removed and only where the product label allows. It is optional and never added automatically, and you do not need to be a scooping customer to ask. Text us at (317) 961-5865 and we quote it separately.
No start-up fee
Built-up poop? Start fresh at your regular visit price.
New recurring customers pay no start-up fee. Your first cleanup costs the same as every visit after it, even when the yard has built up.
How no start-up fee worksFirst cleanup: your regular price, up to two hours included
Starting recurring service?- Your first cleanup is billed at your regular per-visit price, with up to two hours (120 minutes) of cleanup included. Every scheduled visit after that is the same price.
- What if my yard needs more than two hours?
- Very few do. If yours looks like it will, we tell you before we start and agree on the extra time with you first, at $1 per minute. Nothing extra is billed without your OK.
- Coming back after a break?
- No start-up fee is for households new to Purge Pros. A restart cleanup is your regular visit price for the first 30 minutes, then $1 per minute. We confirm it with you before you approve anything.
- One-time cleanup?
- $89.99 covers the first 30 minutes, then $1 per minute.
- When you pay.
- Your card is charged when we text that we are on the way. Any extra minutes are invoiced after the visit. Regular scheduled visits are never charged by the minute.
- Stopping.
- No minimum number of visits, no cancellation fee, nothing to pay back. Full details are in the Terms & Conditions.
Once per household. We check service history before the first visit.
Service day and safety
Who visits your yard, and how access is handled
Whether you need to be home, who performs the service, and how pets and gates are looked after.
Do I need to be home during service?
No. As long as the service areas are safely accessible and you provide any gate, pet, or access instructions, you can go about your day.
Before we arrive: You receive a heads-up text when the technician is on the way.
After service: You receive a gate-closure photo after the visit is completed.
Access notes: We follow the approved instructions saved for your property and pets.
Are you insured, and who performs the service?
Yes. Purge Pros carries business insurance, and field service is performed by background-checked W-2 employees trained to our service and property-care standards, not random gig workers.
You receive a notification before arrival, and the person servicing your property is identifiable as part of the Purge Pros team.
How do you handle pets, gates, and property access?
We save your approved pet, gate, and property-access instructions so the technician knows how to enter and secure the service area.
Gate security: After the visit, we close the gate and send a photo showing it secured.
Pet notes: Treats are provided only when owner-approved, and allergy or no-treat instructions are documented.
Sanitation: Tools and footwear are treated between yards to reduce cross-property contamination.
Unsafe conditions: Reactive, protective, or escape-risk dogs must remain inside. We may pause a visit if safe service is not possible.
Gate shut. Photo sent.
A detail worth seeing
The gate gets attention, too
Your access instructions help us care for your property. A gate-closure photo is part of the visit, so you can see how we left it.
- Heads-up textKnow when your technician is on the way.
- Gate-closure photoReceive visual confirmation after the visit.
Sanitized equipmentTools and footwear are treated between yards.- Waste hauled awayThe collected waste does not stay in your trash.
What dependable service looks like
The details customers ask about most are built into the way Purge Pros services every recurring yard.
Real visit
Gate closed and latched
We follow your gate and access instructions on every visit.
Real visit
Latched on the way out
Gate and access instructions stay with your account.
Real visit
Bagged, tied and leaving with us
Hauled away after the visit, never left in your bin.
Rain, snow and vacations
Bad weather, skips and schedule changes
What happens in bad weather, and what to expect when you need to skip, pause, or request another service day.
Do you provide service year-round and during bad weather?
Yes. We work through ordinary rain, cold, and snow when the yard can be serviced safely. Lightning, flooding, unsafe ice, extreme cold, or another serious hazard may delay or pause service.
If weather forces a change, we send an update and try to reschedule. If Purge Pros cancels and cannot reschedule that visit, you are not charged; the accumulated waste is addressed on the next scheduled visit without an extra accumulation charge.
Can I skip, pause, or reschedule a visit?
Yes. Contact us as early as possible, preferably at least 48 hours before your route day. We will try to accommodate another day, but a specific alternate day cannot be guaranteed.
If your dogs are away and no new waste is accumulating, let us know. If waste continues to accumulate during a long pause or repeated customer-requested skips, we may need a restart cleanup: your quoted visit rate includes the first 30 minutes, then $1 per actual additional minute. We confirm any restart pricing with you before you approve anything; extra time is invoiced after the visit.
Regular scheduled visits are never charged by the minute. A Purge Pros weather cancellation is not treated as a customer skip; accumulated waste is handled on the next scheduled visit without an extra accumulation charge.
Need a human answer?
Still stuck? We are easy to reach.
Text us and our team answers. It is our fastest channel, and you can also call or email.
From the Yard Guide
Want the long answer?
Full guides on what shapes a quote, which part of the yard to measure, and planning service around a vacation.
Dog Poop Removal Cost in Indianapolis: What Shapes Your Quote
See what changes dog poop removal pricing in Indianapolis, how per-visit plans work, and what to compare before requesting a cleanup.See what shapes a quote
Yard Size vs. Lot Size: What Counts for Poop Scooping?
Learn how to estimate the outdoor areas that need dog waste cleanup, including side yards, patios, and separate service sections.Measure the right area
Going on Vacation? Questions to Settle About Yard Service
Before a trip, confirm whether dogs remain at home, how the yard is accessed and how any pause or service change will be handled.Plan around a trip